Terms & Conditions

Main Conditions of Sale 

We are able to receive your orders by the following methods: 

  1. Post
  2. Fax
  3. Telephone
  4. E-mail
  5. EDI
  6. On-Line Shop via our website

Payment Terms 

Payment terms are 30 days from date of invoice. 

For orders of £75.00 or less, payment maybe requested using a debit or credit card. 

Payment can be made by: 

  1. Cheque
  2. Bankers Draft/International Money Order
  3. Credit Transfer/BACS
  4. Cash
  5. Debit/credit card

Delivery Information

We will deliver by carrier/courier of our choice. We aim to deliver goods within 3-5 working days from receipt of purchase order. Goods are normally delivered to your stores / goods inwards departments, who will be requested to sign for goods as proof of delivery. This clarifies for both parties that goods have been received in good condition. 

We are occasionally asked to deliver to hospitals for the attention of specific wards or departments. Please ensure that your reception staff are advised to look out for and sign for these deliveries. Kapitex cannot accept responsibility for any loss of goods in their transfer within the hospital.

If there is a discrepancy in delivery, or query relating to it you must contact us within 5 working days of receipt. 

Delivery Charges 

Are based on order value:

UP TO £99.99 — £7.75 

£100 to £249.99 — £12.50 

£250 to £499.99 — £20.00 

£500 to £1499.99 — £23.50 

£1500 and over – Carriage Free 

Next Day at extra cost as below: 

Before 10.30am — add £32.00 

Before 12pm — add £16.50 

Next day by 5PM — add £10.00 

For Same Day delivery – POA

Delivery to the Channel Islands, IOW, Scottish off-shore Islands are not available.

We reserve the right to change next day delivery charges without notice; especially where our couriers increase charges / fuel surcharges.

Returned Goods Policy

Only returns within 30 days of the invoice date will be accepted. Goods returned without prior agreement will not be processed for exchange or credit. A goods return number must be issued by Kapitex and quoted on all return paperwork. Returned goods should be unused and fit for re-sale with no external markings, labels or damaged, or broken seals. All returned goods will be inspected and will only be accepted at the discretion of Kapitex. Please note, a re-stocking charge of 25% of the value of goods returned will be applied. Please contact Customer Services for further details.

Damaged Goods

Should goods arrive damaged, please retain all original packaging (transport carton and product packaging) for inspection by the courier and / or Kapitex and be prepared to provide photographic evidence to support any claims. Failure to provide any requested evidence may delay / negate your replacement goods or credit claim.

Warranty of Goods

Please follow storage instructions relating to individual products – with regard to temperature, light and general use. Warranties and guarantees will be invalid if goods were not stored correctly. Durable products, such as speech aids, will be subject to individual warranties. Please be prepared to provide evidence of defective product.

Regulatory Information

All medical devices supplied by Kapitex comply with EU Directive 93/42/EEC and carry the CE mark.

Kapitex medical devices are not made with natural rubber latex.


Should the need arise to complain about any of our products or services, please email [email protected] or contact our customer services team.

Product Changes

Due to continuous product improvements, it may be necessary to alter, without notice, products in our range. We endeavour to keep customers informed of product improvements.


Prices listed are subject to VAT.

Goods will be invoiced at the price which is valid on the date of despatch unless otherwise informed. For your convenience we do not have a small/minimum order charge.

We reserve the right to change prices without notice, especially where volatile currency fluctuations apply.

Return of Used Products

If you need to return a used product that has been in contact with biological substances for examination it is a LEGAL REQUIREMENT that they are returned with a DECONTAMINATION CERTIFICATE. IF PRODUCTS ARE SENT BACK WITHOUT A SUITABLE CERTIFICATE, THE PRODUCTS WILL BE DISCARDED WITHOUT FURTHER EXAMINATION.

For further information please contact Customer Services.

Customised Tracheostomy tubes must be ordered using the custom templates. These are available from our website or Please contact Customer Services.

Orders to be sent to:

Kapitex Healthcare Ltd,

Unit 1 Erivan Park

Sandbeck Way Wetherby


Telephone: 01937 580211 Fax: 01937 580796

Email: [email protected] Website: http://www.kapitex.com

Registered in England & Wales No. 2527484 VAT

Registration No: 241 844 021 ISO 13485:2016

Certificate No. Q5 005525 0001